fairyrune: (Default)
I went to the Palisades Center tonight in order to purchase Terry Pratchett's new book, Unseen Academicals, which was released today. I got a SCHWEET parking spot right outside of Barnes & Noble.

After locating my shiny new baby, I also picked up a copy of 1984, simply because it seems to be one of those books everyone should read, and I haven't done so.

On my way to devour delicious, delicious salmon, I ran into [livejournal.com profile] spreadsothin and her hubby. We chatted for a bit, but my tummy was demanding fishes.

I went to East, ate my weight in cheap salmon, paid my bill, and went to go home.

Back out at my awesome parking spot, I discovered that my driver's side mirror was no longer properly attached to my car.

In fact, it was sort of hanging by a wire.

No note. Nothing.

Motherfucker.

Called Mom, who said she'd send Dad over to stick it back on, and that yes, I should file a police report.

Locked the car, went back inside. Trekked down to the food court, where I know the police station was. Unfortunately, there was nobody there.

Went BACK up to B&N, and asked if they had the number for the Clarkstown police. Called the cops, and waited.

Dad and the cop got there at the same time. I talked to the cop while Dad duct taped my poor car back together.

The cop said it was a good idea to file the report, even if nothing comes of it. He's going to check the security cameras, but neither of us are hopeful.

This is really more annoying than anything else. It's probably going to be at least a couple hundred bucks to fix, plus a batch of cookies. That's if I'm lucky and Steven can get the parts and do the repair. If not, it will probably cost me more, only without the cookies.

I have the money. It's just that I'd rather be spending it on something else.

Rar. Just...rar.
fairyrune: (Reepicheep)
I just had the most horrific "customer service" experience in my life, and I would like to share it with you all.

My mother and I decided to go to Woodbury Commons in Central Valley, New York, to do some shopping today. We were having a quite lovely day, until we went into the L'Eggs/Hanes/Bali/Playtex outlet.

That was the end of that.

Rich needed some new underwear, and I needed some stockings. I took a three-pack of men's boxer briefs off a rack labeled $8.99. All of the racks of this style underwear were labeled with that price. I picked out a packet of stockings, and went to pay for my items.

At the register, the underwear rang up $10.99. I pointed this out to the cashier, and she said that it was probably just a mistake. I paid for my purchase, went to the back of the store, and took the rack with the price label off of the wall. I brought this back up to the front of the store, and asked to speak to a manager.

The "manager," (more likely a supervisor of some sort,) came out, and I explained the situation. I showed her the rack, with two packs of underwear on it still, and told her that I had been charged an extra two dollars, and would like a refund of the difference.

That's when things got out of hand.

She told me that the $8.99 price was probably a mistake, and that the $10.99 price in the register was correct. They wouldn't refund my money.

I explained to her that it was their mistake, not mine, and that meant they were responsible for rectifying it. Still, she refused to refund my money. "It's just two dollars, it's not a big deal," she said.

At that point, I said to myself, "Fuck this shit. They're not getting any of my money." I told her I wanted to return my items, and I called to my mother to put her stuff down. When I explained to Mom why we wouldn't be shopping there anymore, she tossed her items over the counter.

The so-called "manager" interpreted this as my mother throwing the nice, soft, bags of pantyhose at her, and threatened to call security. Not wanting to cause more trouble, my mother left the store.

She was so busy trying to get the phone and call security, that she was taking forever to do my return. I kept saying, "Just give me my money back, and I'll go."

I shouted to the rest of the customers that they shouldn't shop there, as they don't honor their advertised prices.

This girl was terribly rude to me. I asked for her name, as none of the employees were wearing name tags, and she said, "I don't NEED to tell you my name." When I told her we wouldn't be shopping there any more, she said she didn't care; it wasn't going to affect her.

Oh, BOY, did she ever get that wrong!

I walked out of the store, sat down on a bench, pulled out my cell phone, and called the corporate number on my receipt. The girl on the phone was very helpful and apologetic, and said that a supervisor would be getting back to me.

When I receive that phone call, I am going to demand, in writing, an apology for the way I was treated, and a promise that they will honor their labeled prices from now on. I'm also tempted to ask that the employee in question be fired. No one talks to me that way and gets away with it.

They have one week. If I do not hear from them by then, I am calling the newspapers, the news stations, the Better Business Bureau, and anyone else who will listen. I will tell everyone I know to tell everyone they know to never shop there again. In my free time, I will go to Woodbury Commons and hand out fliers telling people not to shop there, with my story printed on them.

I will not let this stand.
fairyrune: (Default)
I recently had a super-crappy experience with Frederick's of Hollywood. I was so miffed, in fact, that I went out and found a customer service rating site called MeasuredUp.com, and posted the following review:

"On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. On January 23rd, I received notification that my package had shipped, and my credit card was charged.

By February 6th, I still had not received my merchandise. I e-mail Frederick's to inquire as to the status of my order. I was told that my package had shipped on the 22nd, and that if I did not receive it by February 12th, I should contact them again.

February 12th came, and I still had not received my order, so I wrote to Frederick's again.

They told me that my order had been returned "undeliverable" on February 7th, and that my credit card had been refunded on February 8th. They told me to feel free to replace my order at any time.

Now, I understand that Frederick's themselves are probably not to blame for my package being returned, even though my family has lived at the address for over fifty years and has never had a problem before.

My issue is that I was not notified that there was a problem with my order until I contacted them to find out what was going on. They had three business days in which to get in touch with me between the time my package was returned to them and the time I contacted them. This is unaccaptable.

When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. One would assume that they would want to keep their customers happy. I have received nothing of the sort.

I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers."

I'm a little sad, because they have a lot of cute things I had been planning on getting, and I've sung their praises in the past. However, I'm too annoyed about this whole stupid situation to even think about giving them any of my money. I might consider going up to their store in the Poughkeepsie Galleria at some point in the future after I've cooled down a bit. I still can't believe that they haven't even offered an apology for the crappy service!

Ouch!

Jan. 24th, 2007 04:10 pm
fairyrune: (Default)
You know what hurts alot? Catching your finger on an unbent staple.

I'm bleeding. Frikkin' BLEEDING, from a STAPLE. How annoying!

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